FREQUENTLY ASKED QUESTIONS

FAQ
  • Is there someone who provides haircuts?

    We have beauticians available Monday from 8:00 a.m. to 12:00 p.m. Please contact the social services director to set up an appointment. Payments for all services are made in advance or at the Beauty Shop during appointment.

  • Will I be required to do my loved ones laundry?

    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, Garden View Rehabilitation Center is a non-smoking facility. The designated smoking area is in the main outside patio.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.

    Garden View Post-Acute Rehab
    Attn:                    Room No.      
    14475 Garden View Lane
    Baldwin Park, CA 91706

  • What kinds of activities are planned for the patients?

    Garden View Rehabilitation Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • Will my loved ones room have a television?

    All of the rooms already have free cable television in them but if you would like to bring in your own television from home, please consult with our maintenance director to ensure proper placement according to county fire codes.

  • Will my loved one have telephone access?

    Private phone access is available to every resident. Unlimited local and toll free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received by the resident phones.

  • What articles of clothing should I bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.

    LADIES
    Dresses
    Pants
    Blouses (with front snaps)
    Socks/Nylons
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Nightgown/Pajamas
    Robe
    Sweaters (with large buttons)
    GENTLEMEN
    Shirts (button down suggested)
    Pants
    Belts/Suspenders
    Socks
    Walking Shoes (non-skid soles; velcro)
    Undergarments
    Pajamas
    Robe
    Electric Razor

    Personal Laundry:  There is no charge for personal laundry, however families may wish to do their loved ones laundry but must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

    Clothing and Laundry Tips:  All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved ones clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

  • Can I bring in my loved ones favorite food?

    Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

  • Where should I park when I come to visit?

    Free parking is available behind the facility. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.

  • Will Medicare Part A cover my stay in the facility?

    Patients must have a Medicare card that reads Hospital Insurance. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $161.00 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

  • How often will the Rehabilitation staff work with my loved one?

    This will depend on each individual’s needs and diagnoses.

  • Can the rules be changed?

    Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Garden View Rehabilitation Center administration.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • When are the visiting hours?

    We always welcome visitors and we recommend visiting between the hours of 8:00 a.m. and 8:00 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff.  The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • How often will a physician or health professional visit?

    Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should also be kept on a leash.

  • Can I bring my children to visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

  • Is there any private space available to use?

    You may reserve  the dining room for any special event (birthday, holidays, meals) in advance with activities director.

Financial & Insurance Questions

Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $161.00 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Participating Insurance Companies
  • Medicare
  • Greater Newport Physicians IPA
  • Private Pay
  • Secure Horizons
  • Aetna
  • Blue Shield 65
  • Blue Shield
  • VA
Private Room Rates
  • ACCOMMODATION
  • Skilled Nursing Care
  • $300/day 3-bed room
  • DAILY RATE
  • $400/day semi-private room

Daily rates include room and board; three meals per day served in the main dining or rehabilitative dining areas, tray service plus snacks – special diets upon physician order; daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs; daily housekeeping service; bed and bathroom linens (less incontinent care linens); administration of medications as prescribed by either attending/alternate physician; 24-hour supervision by licensed Nursing personnel (R.N. or L.V.N.) and Certified Nursing Assistants; assistance with feeding; planned activities, recreational and occupational programs; drug regimen review; social services consultation; discharge planning and referral service; and furnished rooms in accordance with State and Federal regulatory agencies.

PLEASE NOTE: The daily room rate does NOT include the following: Physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, incontinent care supplies/linens, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures, etcetera..